Privacy Policy

Privacy Policy

Effective Date: 01.01.2025.

1. Introduction

Welcome to FirstPace Africa (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or book our safari services.

By using our website and services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Nationality

• Passport details (if required for bookings)

• Travel preferences

• Payment information

Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and usage data

3. How We Use Your Information

FirstPace Africa uses your information to:

• Process safari bookings and travel arrangements

• Communicate with you about inquiries or reservations

• Provide customer support

• Send travel confirmations and itineraries

• Improve our website and services

• Comply with legal obligations

We do not sell your personal information to third parties.

4. Payment Information

All payments are processed securely through trusted payment providers. We do not store full credit card details on our servers.

5. Sharing of Information

We may share your information with:

• Lodges, hotels, and camps

• Local tour operators and guides

• Transportation providers

• Government authorities (when required for permits or legal compliance)

• Payment processors

All partners are required to handle your data responsibly.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and improve functionality.

You can disable cookies in your browser settings, although some features may not function properly.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and regulatory obligations

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent

• Object to certain data processing activities

To exercise your rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

FirstPace Africa
Email: info@firstpaceafrica.com
Phone: +255 764 267 806
Address: P.O. Box 355, Arusha, Tanzania